Terms & Conditions

Welcome to IMAGE Clinic (imageclinicindia.com). By accessing or using our website and availing any of our aesthetic, dermatological, hair restoration, dental, body contouring, longevity, biohacking, or related services, you agree to be bound by the following Terms & Conditions. We encourage you to read this page thoroughly to understand your rights, obligations, and how we protect your personal information.

1. Introduction & Acceptance of Terms

These Terms & Conditions govern your use of the IMAGE Clinic website and all services offered across our clinic locations. By booking an appointment, purchasing a treatment package, or simply browsing this website, you confirm that you have read, understood, and agree to these terms in full.

• These terms apply to all visitors, patients, and clients of IMAGE Clinic.
• If you do not agree with any part of these terms, please discontinue use of our website and services immediately.
• We reserve the right to modify these terms at any time. Continued use of the website after changes constitutes acceptance of the updated terms.

2. Privacy & Personal Information

We understand the importance of your privacy and are committed to safeguarding the personal information you share with us. This section outlines how we collect, use, and protect your data.

During your interactions with IMAGE Clinic — whether online or in person — we may collect the following types of personal information:

• Your full name, postal address, phone number, and email address.
• Your medical history, skin/hair condition details, and treatment preferences relevant to the services you seek.
• Your interest in our treatments, promotions, events, or service packages.
• Records and details of your consultations, treatment sessions, and transactions with us.
• Any other information required to deliver, improve, or promote our services effectively.

Third-Party Information: If you provide us with personal information about another individual (e.g., when booking an appointment on someone else’s behalf), you must ensure that you are authorised to share that information and that the individual has been informed about our data practices as described in these terms.

3. How We Collect Your Information

We may collect personal information through a variety of channels, including but not limited to:

• When you fill out an online consultation form, booking form, or contact form on our website.
• When you subscribe to our newsletter, promotional emails, or SMS updates.
• When you communicate with us via phone call, email, WhatsApp, or social media platforms.
• When you visit any of our clinic locations for a consultation or treatment.
• When you interact with our website — through cookies, browsing behaviour, and analytics tools.

4. Use of Cookies & Website Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience and improve our services. By continuing to use this website, you consent to our use of cookies.

• Cookies help us understand how visitors interact with our website, which pages are most popular, and how we can improve user experience.
• We may automatically record information such as your IP address, browser type, device type, date and time of access, and pages visited.
• You may configure your browser to reject cookies; however, doing so may limit your ability to use certain features of our website, including online booking.
• We may also use third-party analytics tools (such as Google Analytics) that place their own cookies to help us analyse site traffic.

5. How We Use Your Personal Information

IMAGE Clinic uses your personal information for the following purposes:

• To provide you with our aesthetic, dermatological, dental, hair, body, and wellness treatments and services.
• To manage your appointment bookings, treatment plans, and patient records.
• To process payments, generate invoices, and maintain accurate billing records.
• To communicate with you regarding your appointments, follow-up care, and treatment updates.
• To send you information about new treatments, special offers, events, or services that may be of interest to you.
• To continuously improve our services, website content, and overall patient experience.
• To comply with applicable legal and regulatory requirements.

We may also use your information to share details about third-party services or products we believe may interest you. If you prefer not to receive such communications, please contact us at info@imageclinicindia.com to opt out.

6. Disclosure of Personal Information

We value your trust and will not disclose your personal information to third parties without your explicit consent, except in the following circumstances:

• When we are required to do so by law, regulation, or legal proceedings.
• When we engage trusted third-party service providers to process or manage your information on our behalf (e.g., payment gateways, appointment management systems, email service providers).
• When necessary to protect the rights, safety, or property of IMAGE Clinic, our patients, or the public.

All third-party providers engaged by us are contractually required to handle your data securely and confidentially.

7. Data Security & Protection

We take the security of your personal information seriously and implement reasonable technical, administrative, and physical safeguards to protect your data, including:

• Secure storage of patient records in both electronic and physical formats.
• Restricted access to personal information — only authorised staff and practitioners can access your data.
• Use of encrypted connections (SSL/HTTPS) for all data transmitted through our website.
• Regular security reviews and updates to our data protection practices.

While we take every reasonable precaution, no method of data transmission or storage is 100% secure. We encourage you to take your own precautions when sharing sensitive information online.

8. Appointment & Treatment Policies

By scheduling an appointment with IMAGE Clinic, you agree to the following:

• Consultation: A thorough consultation is conducted before any treatment. Treatment plans are customised based on your individual needs, medical history, and desired outcomes.
• Informed Consent: You will be required to sign a consent form prior to undergoing any treatment. This form outlines the procedure, expected outcomes, potential risks, and post-treatment care instructions.
• Cancellation & Rescheduling: We request that you notify us at least 24 hours in advance if you need to cancel or reschedule your appointment. Late cancellations or no-shows may be subject to a cancellation fee.
• Results Disclaimer: Individual results may vary. While we strive for the best possible outcomes, IMAGE Clinic does not guarantee specific results from any treatment or procedure.
• Pre & Post Treatment Care: It is the patient’s responsibility to follow all pre-treatment and post-treatment instructions provided by our medical team to ensure optimal results and safety.

9. Intellectual Property Rights

All content on the IMAGE Clinic website — including but not limited to text, images, graphics, logos, videos, treatment descriptions, blog articles, and design elements — is the intellectual property of IMAGE Clinic and is protected by applicable copyright and trademark laws.

• You may not reproduce, distribute, modify, or republish any content from this website without our prior written permission.
• Unauthorised use of our content may result in legal action.
• Our brand name “Image Clinic” and associated logos are registered trademarks and may not be used without explicit authorisation.

10. Limitation of Liability

IMAGE Clinic provides its website and online content on an “as is” basis. While we make every effort to ensure accuracy, we do not warrant that:

• The information on our website is complete, accurate, or up-to-date at all times.
• The website will be uninterrupted, error-free, or free from viruses or other harmful components.
• Any specific treatment outcome will be achieved, as individual results depend on various biological and lifestyle factors.

To the fullest extent permitted by law, IMAGE Clinic shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our website or services.

11. Changes to These Terms

IMAGE Clinic reserves the right to update, modify, or replace these Terms & Conditions at any time without prior notice. Changes will be effective immediately upon being posted on this page.

• We recommend reviewing this page periodically to stay informed of any updates.
• Your continued use of our website or services following any changes signifies your acceptance of the revised terms.
• If significant changes are made, we may notify you via email or a prominent notice on our website.

12. Access to Your Personal Information

You have the right to request access to the personal information we hold about you at any time. To make such a request, please email us at info@imageclinicindia.com

• We will respond to all access requests as quickly as possible.
• In certain cases, a nominal administrative fee may be charged for providing access to your records.
• You may also request correction or deletion of any inaccurate personal information we hold about you.

13. Governing Law & Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts in Kolkata, West Bengal, India.

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