Privacy policy

1. Information We Collect

During your dealings with IMAGE Clinic — whether through our website, in-clinic visits, or communication channels — we may collect the following types of personal information:

• Your full name, address, phone number, and email address
• Date of birth, gender, and other demographic details
• Medical history, skin/hair concerns, treatment records, and health-related data relevant to your consultation
• Your interests in our treatments, services, products, or events
• Photographs taken for treatment assessment, progress tracking, or before-and-after documentation (with consent)
• Payment and billing information for transactions
• Feedback, reviews, or survey responses provided by you
• Any other information necessary to deliver, improve, or promote our goods and services

2. How We Collect Your Information

We may collect your personal information through a variety of channels, including but not limited to:

• When you visit our website at imageclinicindia.com and fill out any online forms, inquiry forms, or appointment booking forms
• When you call, email, or message us via WhatsApp or social media platforms
• When you subscribe to our newsletter, promotional offers, or event invitations
• During in-clinic consultations, registration, and treatment sessions
• When you interact with our social media pages on platforms like Instagram, Facebook, or YouTube
• Through automated technologies such as cookies when you browse our website

3. Cookies & Website Tracking

Our website uses cookies — small text files stored on your device — to enhance your browsing experience. Cookies help us understand how visitors use our website, what content interests them, and how we can improve our digital experience. Specifically, cookies allow us to:

• Remember your preferences and settings for future visits
• Analyse website traffic, visitor behavior, and popular pages
• Deliver personalised content and relevant promotional offers
• Improve the performance, speed, and functionality of our website

Like most websites, we may also automatically record certain technical details such as the date and time of your visit, your IP address, browser type, operating system, device information, and the pages you accessed. This data is used solely for analytical and security purposes.

4. How We Use Your Information

IMAGE Clinic uses your personal information for the following purposes:

• To provide, administer, and manage our aesthetic, dermatological, and wellness treatments and services
• To schedule and manage appointments, follow-ups, and treatment plans
• To communicate with you regarding your consultations, treatments, results, and aftercare instructions
• To process payments, generate invoices, and manage your account
• To improve and personalise our services, products, and patient experience
• To send you information about special offers, new treatments, events, or services that may interest you
• To comply with legal, regulatory, and professional obligations
• To maintain internal records and conduct quality assurance

We may also use your information to send you relevant updates about third-party wellness products or services we believe you may find beneficial. If you prefer not to receive promotional communications, you can opt out at any time by contacting us at info@imageclinicindia.com or by calling 033-40040575.

5. Disclosure of Your Information

IMAGE Clinic respects your privacy and will not disclose your personal information to any third party without your explicit consent, except in the following circumstances:

• When required or authorised by law, regulation, or court order
• To trusted third-party service providers who assist us in operating our website, managing our clinic, or delivering services — provided they agree to keep your information confidential
• To healthcare professionals involved in your treatment or referred care
• For the purpose of processing payments through secure payment gateways
• In situations where disclosure is necessary to protect the safety, rights, or property of IMAGE Clinic, our patients, or the public

6. Data Security & Protection

We take the security of your personal information very seriously. IMAGE Clinic implements reasonable physical, electronic, and procedural safeguards to protect your data from unauthorised access, misuse, loss, or disclosure. Our security measures include:

• Secure, encrypted data storage systems for digital records
• Restricted access to personal information, limited to authorised personnel only
• Regular security audits and updates to our IT infrastructure
• Secure physical storage for paper-based records with controlled access
• Use of SSL/TLS encryption on our website for safe data transmission

While we strive to protect your personal data, no method of electronic transmission or storage is 100% secure. We encourage you to take your own precautions when sharing personal information online.

7. Your Rights & Access to Information

You have the right to request access to the personal information we hold about you at any time. You may also request corrections to any inaccurate or incomplete data. To exercise your rights, you may:

• Send an email to info@imageclinicindia.com with your request
• Call us at 033-40040575 or +91 98308 36666
• Visit our clinic in person during operating hours

We will process all access and correction requests as quickly as possible. In some cases, a nominal fee may apply for providing access to your records.

8. Children’s Privacy

IMAGE Clinic does not knowingly collect personal information from children under the age of 18 without the consent of a parent or legal guardian. If a minor requires our services, we require that a parent or guardian provide consent and supervise the sharing of personal data. If you believe we have inadvertently collected data from a minor without proper authorisation, please contact us immediately so we can take appropriate action.

9. Third-Party Links

Our website may contain links to external websites, social media platforms, or third-party services that are not operated by IMAGE Clinic. We are not responsible for the privacy practices, content, or data handling policies of these third-party sites. We encourage you to review the privacy policies of any external websites you visit through links on our site.

10. Changes to This Privacy Policy

IMAGE Clinic reserves the right to update, modify, or change this Privacy Policy at any time to reflect changes in our practices, technologies, or legal requirements. Any updates will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically to stay informed about how we are protecting your information. Continued use of our website or services after any changes constitutes your acceptance of the revised policy.

11. Consent

By using our website, booking an appointment, or availing any of our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein. If you do not agree with any part of this policy, we request you to discontinue the use of our website and services.

Have Questions About Our Privacy Policy?

We’re here to help. Reach out to us anytime.

For Inquiries: 033-40040575
For Appointments: +91 98308 36666
Email: info@imageclinicindia.com